Customer Acceptance

Course Overview

This section serves as the second aspect of sales and is the moment when customers are welcomed into the commercial space. What actions should be taken in the commercial environment and what approach should be adopted to encourage serious decision-making in purchasing are important considerations.

During this period, you will learn about the primary reasons for customer interest in purchasing and why customers might refrain from making a deal.

What you will learn in this course:

• Do we hear or listen to the customer?
• A question that cannot be answered without insight.
• Focus on what is being said.
• Many people do not understand focus.
• Being actively attentive.
• You will learn the difference between one-way and two-way communication.
• The 30-second rule of focus.
• Using imagination to capture both the customer and the seller’s mind.
• Humiliation or empathy?
• How to look at the customer instead of turning them away.
• Confirmation through physical reception.
• How to convince the customer that we understand them?
• Note-taking techniques.
• Note-taking techniques for quick action in sales.
• Question transition.
• How to create a question in the customer’s mind?
• Strong confirmation.
• How to clear the customer’s mind with a professional reaction.
• Peace of mind.
• What behavior to create for the customer to feel at ease.
• Complete attention to the customer.
• 9 expectations that the customer has from the seller.
• Taking permission from the customer.
• How to get permission from the customer.
• Time management.
• How long can we delay the customer?
• Customer support.
• How to support customers?
• No mockery.
• What to do against verbal customer problems?
• Click here to go to the next course.

Second Side of Sales

In this section, you can learn special tips for attracting customers.